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The inbox: every conversation organized

Filter, prioritize and follow your company's WhatsApp conversations in one place.

tripaulxUpdated on Quick readGuide

Missus is your company's WhatsApp Business inside tripaulx, with the team and the tripaulx AI agents working in the same inbox.

Filters

  • Unread, to clear the day's queue.
  • Favorites and groups.
  • By tag, to serve a type of customer or campaign first.
  • Conversations with agent support, to follow what the AI is handling.
  • Archived, to look up closed conversations.

Each conversation can be pinned, starred or archived, and you can select several at once to organize them.

A new contact becomes a lead

When someone writes for the first time, the contact automatically becomes a customer in the Customers app, already linked to the location of the number that received the message. From then on, everything that happens in the conversation feeds the profile.

The 24-hour window

WhatsApp lets you reply freely for 24 hours after the customer's last message. A timer shows how much time is left. After that, the conversation can only be resumed with an approved template message.

Unanswered conversations

Missus warns you when a conversation has been waiting for a reply for too long. It is the reminder that keeps a customer from being left hanging.

Suggested routine

Start the day by filtering unread conversations, reply first to those about to close the 24-hour window and archive what has been resolved.

tripaulx AI agents

In the same inbox, tripaulx AI agents serve, qualify and book. Use the filter for conversations with agent support to follow what they handle and step into the conversation whenever you want.