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Audio, images and the conversation summary

Understand audio and images quickly and keep the essentials of each conversation on the customer profile.

tripaulxUpdated on Quick readGuide

Audio transcription

Incoming voice messages are transcribed. You can read what the customer said without listening, which helps at a busy front desk or during a meeting.

Image descriptions

Incoming photos and images can get an AI-generated description. At Auto Prime, a photo of a dashboard with a warning light arrives described, and the attendant already knows what it is about.

Conversation summary

Ask for a conversation summary and it is saved to the customer's history, with the main points and the next step. Long conversations become three lines anyone on the team understands.

Why this matters

What gets agreed on WhatsApp is often lost among the messages. With transcription, descriptions and summaries, the essentials are recorded on the profile, within reach of the whole team and of the tripaulx AI agents.

tripaulx AI agents

Transcription, image descriptions and summaries are also tools of tripaulx AI agents. That is why they understand a voice message sent at 10 p.m. and reply with the right context, even after hours.