Reply better: suggestions, quick replies and notes

Three reply suggestions

Missus suggests three replies for each message, in different tones: sales, support and contextual. Pick one, adjust it if needed and send. The suggestions take into account the customer's history and the company information registered in Playbook.

Quick replies in folders

Save the replies the team uses every day, such as address, hours, payment methods and required documents, organized in folders. Helena, an architect, keeps one folder with the steps of a project and another with instructions for the site visit.

Private note

Write a note that only the team sees. It stays in the conversation, is not sent to the customer and helps whoever takes over later. The tripaulx AI agents also read these notes as guidance.

Task from a message

Turn a message into a task when it calls for action, such as sending a quote or preparing a document.

Good practice

Suggestions and ready-made replies save time, but the review is yours. Read before sending and personalize when the conversation calls for it.

tripaulx AI agents

Reply suggestions come from tripaulx AI agents, which know the customer's history and the company's information. When it makes sense, they take over the whole conversation and hand it back to the team when the case needs a person.