Refund and Cancellation Policy
Last updated: September 11, 2025
Transparency Summary
Our commitment is to provide clarity and respect to our customers:
- You may request a refund within 7 days of purchase.
- All plans are prepaid, and the payment corresponds to the cycle that begins upon subscription.
- After the 7-day period, no refunds are available, even if the service is not used.
- Cancellation is free of charges or penalties, and only prevents the automatic renewal of the next cycle.
Legal Version
1. Refund Within the Legal Term
In compliance with consumer protection regulations, the customer may exercise the right of withdrawal and request a full refund within seven (7) calendar days from the date of purchase. The refund will be processed through the same payment method used in the original transaction.
2. Prepaid Nature and Immediate Availability
All subscription plans are of a prepaid nature, with the amount paid corresponding to the monthly service cycle. Full access to the infrastructure, features, and benefits is granted immediately upon subscription, regardless of the customer's effective use of the service.
3. Non-Refundability After the Legal Term
After the seven (7) calendar days from the subscription date, the amount paid shall be considered non-refundable, under any justification of partial or total non-use, due to the immediate and complete availability of the contracted structure, which remains accessible to the customer throughout the entire billing cycle.
4. Cancellation Without Penalties
The customer may request cancellation at any time, without the imposition of fines, interest, or additional charges. Cancellation will only prevent the automatic renewal of the subsequent cycle and shall not entitle the customer to a refund of amounts related to the already initiated billing cycle.
5. Final Provisions
By subscribing, the customer acknowledges and agrees to this Refund and Cancellation Policy, which forms part of the Terms of Service and becomes effective as of its publication date.
Contact for Requests
To request a refund or cancellation, please contact us through our official channels:
Legal Responsible
This policy is the responsibility of TRIPAULX LTDA, CNPJ 18.666.965/0001-83, owner of the tripaulx ✦ brand.
