Services and appointment types

Services describe what the company offers. Appointment types define how each appointment happens and how long it lasts. Together, they let one calendar take different kinds of bookings without confusion.

One calendar, several kinds of appointments

• On Dr. Maria's calendar, a consultation lasts 30 minutes and a treatment protocol, 90.
• On Dr. Paulo's calendar, a lawyer, a first meeting lasts 45 minutes and a court hearing with the client takes the whole morning.
• On Helena's calendar, an architect, a site visit lasts two hours and a project presentation, one.
• At Auto Prime, a quote and a full service take very different amounts of time in the same bay.

How to set it up

1. Register the services the company offers.
2. Create the appointment types linked to each service, with the default duration.
3. Associate the calendars, which can belong to a professional, a room or a piece of equipment.

Why this matters

With the right duration for each type, the calendar never squeezes a 90-minute protocol into a 30-minute slot. And tripaulx AI agents only offer customers the times that actually fit the requested appointment.

tripaulx AI agents

tripaulx AI agents use services and durations to offer the right appointment: in the conversation, they understand what the customer wants and only propose times in which that type of appointment fits.